Refund policy

You can return any unopened item within 30 days of delivery for a full refund of the item price.

For hygiene and safety reasons, we can't accept returns of sterile items (dressings, bandages, gauze, burn gel, chest seals) once their sealed packaging has been opened, unless the item is faulty or was damaged when it arrived.

If your order arrives faulty, damaged or incorrect, contact us within 30 days at support@platinumten.co.uk with your order number and a photo. We'll send a replacement or a full refund, including delivery costs.

To return an item, email us first and we'll send you the returns address. You pay the return postage unless the item is faulty or we made a mistake. Refunds go back to your original payment method within 14 days of us receiving the return.

This doesn't affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.